We launched our online support/service call logging system via our website in 2008. During 2012 a decision was made to change our call logging system to provide even better customer service to our clients.
The changes included the upgrading of our back office program into a web based system. This important upgrade ensured that our support/service call logging system could be fully integrated with the back office information of our clients. With our upgraded web based system our clients have the benefit of having all their equipment and account information linked to a support call without the need for the client to type in any Company/Account information before being able to log a support call. Furthermore our clients can now also view their statements.
Any updates or account changes can also be seen immediately as the system updates occurs in real time. All support call updates or feedback can also be viewed by the client when logging onto our web based support call logging system.
Each user receives a unique username and password to ensure optimum security. All our clients can only access their own support calls and their own statements.
All our technicians are equipped with Smartphones which means that they receive the support/service calls immediately, via e-mail on their Cellphones. This ensures that our Technicians no longer need to collect written job cards from our offices before attending to support calls. All our Copier/Printer technicians carry basic boot stock in their vehicles.
This ensures that technicians can respond to a new support/service call out quicker which means our turnaround time is much faster than before. The web based call logging system also provides our customers with information regarding their previous service calls as well as the status of their current support call out.
Click here to login to our service centre/call logging system